Return Policy
How to Return an Order
- You can return your purchase for a full refund (excluding shipping fee and restocking fee) as long as the following conditions are met:
- The item is returned within 15 days of the date it shipped
- The item is returned in its original, intact packaging
- The item is returned in full and undamaged condition
- You must contact us at 630-762-0606 for a return authorization code. Returns received without a return authorization will not be refunded.
- Product must be returned to:
SEK/Surebond – shopsek
3925 Stern Avenue
St Charles, IL 60174
Restocking Fee
- All returns are subject to a $10.00 restocking fee
Refunds
- A refund of the purchase price, excluding the shipping fee and restocking fee, will be made promptly upon receiving the merchandise in the condition in which it was shipped
- If your purchase is damaged in shipment, you must file a claim with the carrier
Shipping
Turnaround
- All items in stock will ship within 48 hours Monday thru Friday 8am-3pm
Carrier
- FedEx or United Parcel Service (UPS) will be used for all shipments
Shipping Rates
- Shipping charges are estimated based on the weight (rounded up to the nearest pound) and destination of your order
- You will be shown the shipping charge prior to the final checkout page
- Shipping charges are not refundable
- We can ship anywhere in the United States. International shipping information available upon request
- Some products may be subject to Hazmat shipping rules and rates
- Some products may require freeze protection at certain times of the year
- Once an order ships it cannot be cancelled
- All orders ship from St Charles, IL 60174