Payment, Shipping & Returns Policy

Accepted Methods of Payment

  • Credit Card (American Express, Discover,Visa or MasterCard accepted)     visa-mc-disc-amex.png 

Credit Card Charges

  • Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

 

Returns Policy


How to Return an Order

  • If you are dissatisfied with your order you can return your purchase for a full refund (excluding shipping fee and restocking fee) as long as the following conditions are met:
    • The item is returned within 15 days of the date it shipped
    • The item is returned in its original, intact packaging
    • The item is returned in full and undamaged condition
  • You must contact us at 630-762-0606 for a return authorization code. Returns received without a return authorization will not be refunded.
  • Product must be returned to:   

SEK/Surebond – shopsek

3925 Stern Avenue

St Charles, IL 60174

Restocking Fee

  • All returns are subject to a $10.00 restocking fee

Refunds

  • A refund of the purchase price, excluding the shipping fee and restocking fee, will be made promptly upon receiving the merchandise in the condition in which it was shipped
  • If your purchase is damaged in shipment, you must file a claim with the carrier

 

Shipping


Turnaround

  • All items in stock will ship within 48 hours Monday thru Friday 8am-3pm

 Carrier

  • FedEx or United Parcel Service (UPS) will be used for all shipments

 Shipping Rates

  • Shipping charges are estimated based on the weight (rounded up to the nearest pound) and destination of your order
  • You will be shown the shipping charge prior to the final checkout page
  • Shipping charges are not refundable
  • We can ship anywhere in the United States. International shipping information available upon request
    • Some products may be subject to Hazmat shipping rules and rates
    • Some products may require freeze protection at certain times of the year
    • Once an order ships it cannot be cancelled
    • All orders ship from St Charles, IL 60174